E-commerce has changed the way we do business, because it allows us to make more educated buying decisions faster. Our internet ordering system NetXpress is Australia’s most transacted B2B system with over 150,000 users and accounts for over 60 per cent of all of our orders.

If you are considering conducting business with a supplier via the internet, it pays to do a little homework. Important attributes are speed, ease of use, images, stock availability, informative, security and most importantly does the supplier own the system. In some cases the websites are developed and owned by third parties. This can create issues with upgrades, downtime and customer sensitive information.

Internet ordering offers you a great opportunity. From your perspective you have the information you need to keep your business ticking over, 24 hours a day, seven days a week. For example, logging in to an online catalogue and ordering facility means that you have access to all available products with your specific pricing listed.

Using the internet can also decrease returns and errors since people can clearly see what they’re ordering and the availability of stock without having to refer to a catalogue or visiting a showroom.